The Express Network

Resume Writing Services Toowoomba

Our resume writers assist jobseekers throughout the Toowoomba region, Darling Downs, Lockyer Valley and South West to achieve their employment and career goals.  Our services include the development of job search documents such as:


  • Resumes (CV’s) – expertly crafted with professional formatting and content.
  • Cover letters – tailored to specific job advertisements or generic.
  • Selection criteria – for government jobs or specific industries.
  • Job interview preparation and coaching – (Haven’t been for an interview in a long time?  Let us help you prepare for that important interview)
  • General writing services – (Including: drafting policy & procedures, board papers, executive briefs, general correspondence and organisational charts)


Our Express resume writers provide a comprehensive and flexible resume writing service in the Toowoomba region to cater for jobseekers at all levels and occupations in both the private and public sectors.  We understand that most people lead busy lives and are time-poor.  For that reason we have structured our resume writing and job search services for the convenience of our clients; whether it’s consulting with you in the privacy and convenience of your home, by phone and email or a mutually convenient location, we are able to help you with your next career move.


Express Resumes Toowoomba have a range of cost effective packages available from single Resumes to packages incorporating covering letters and selection criteria responses.    Plus, you will be personally served by Anthony Ferro, the owner of the business who is experienced across multiple industries.


If you are a labourer, driver, trades person, miner, finance professional, police, ambulance, firefighter, defence member, administrator, teacher, educator, doctor, lawyer, professional, student, school leaver, recent graduate, parent returning to the workforce or working in one of hundreds of other jobs – we can help you!


We take pride in the work we do for our clients… and we aspire to be the best resume service to help you with the next step in your career.


Let Express Resumes Toowoomba help you nail that next job or promotion!

I got the job i wanted


Who will be working for you?

My name is Anthony Ferro and I am the owner of Express Resumes Toowoomba, Darling Downs, Lockyer Valley and South West.  I will be personally working for you.  I want to bring my 21 years of experience in professional development, training, career support and Resume writing to help you achieve your career goals or provide support for your business.

I hold 5 diplomas in business, finance and multiple disciplines plus several certificates.  I have been a business owner and company director for many years and have previously served as a selection panel convenor and member for numerous government positions.  I am a current member of the Australian Institute of Training and Development.

I believe strongly in giving back to the community wherever possible and have served on the Board of Directors for multiple organisations helping vulnerable and disadvantaged people as well as people with disabilities.

We have a range of cost effective job search packages available from single Resumes to packages incorporating covering letters and selection criteria responses.  You will be personally served by me, the owner of the business.

Call NOW for an obligation free conversation about how we can help you.

1300 397 737 or 1300EXPRESS

Put your best foot forward – call Anthony Ferro @ Express or lodge an online enquiry now!

Express Resumes Toowoomba is available to service:

Toowoomba, Gatton, Darling Heights, Highfields, Westbrook, Dalby, Warwick, Stanthorpe, Chinchilla, Miles, Millmerran, Meringandan, Oakey, Cooyar, Yarraman, Crows Nest, Hodgsonvale, Cambooya, Wyreema, Inglewood, Roma, St George and across the Darling Downs.



Applicant tracking systems – recruitment and resume management software – candidate screening software.

These terms and others all essentially relate to software used by recruitment agencies and larger employers as part of their recruitment management processes.  So what does all that mean???

Without boring you to death with a quick course in Resume writing 101, lets stick with the basics.  Most larger employers and the recruitment industry in general use some form of screening software.

According to professional Resume writer Anthony Ferro – “Whether you submit your application for that terrific job you’ve been salivating about via Seek, Domain, other ‘job search’ websites, or directly to the employer, the chances are your application (Resume and Covering Letter) will be scanned by the software.  The software essentially scores your application according to the criteria set by the employer.  If your application doesn’t score high enough or match the criteria close enough it gets screened out and it is unlikely to be viewed by a set of human eyes.”

So, the objective of your Resume writing, or that of the professional writer you engage to write it for you, is to consider the screening software in addition to writing a document with a ‘visual wow factor’.

How, you ask?  We’ll cover that and other strategies in future.  However, to get you thinking about it, try reading the job advertisement carefully and highlighting key words relevant to the particular job, and consider how to use them in your Resume.

Contact the team at Express Resumes to help you put your best foot forward.

Anthony Ferro


In my last blog I wrote about Applicant Tracking Systems and how recruitment agencies and larger employers use them to short list suitable candidates. So, the question remains – How do you get your Resume past the electronic gate keeper and into the hands of the human selecting candidates for interview?

Unfortunately, it isn’t a precise science, but there are a few things you can do to help you move to the second stage of the selection process.

Read the job advertisement carefully! Did you hear me? Read it! Not only will you learn a bit about the employer, but you will gain valuable information on key skills and attributes they are looking for in a candidate. Some skills might be clearly listed but others will be buried in the blurb at the start of the advert that most people skip over. Note the key skills and attributes. Now……make sure your Resume includes as many of those key words as possible in the description of your work experience and career highlights. i.e. logical, well phrased sentences.

A few other tips recruitment professionals have given me over time include:
a) not going overboard on graphics and formatting. i.e. pictures, borders and artwork.
b) list your suburb/town and post code and contact details as a minimum. (Full address if you wish.)
c) save it as a Word or PDF document. (Often the advert will tell you the formats they accept.)
d) don’t include less than acceptable email addresses. e.g. [email protected]

As I said earlier, it isn’t an exact science but following a few tips can improve your prospects.

Contact the team at Express Resumes to help you put your best foot forward.
Anthony Ferro


Just like the tide, your career will go through periods when ‘the tide is in’ and there are lots of positive experiences, and other times when there isn’t any ‘water’ to be seen. The possible exception being the person walking out the door of their employment on the day of retirement, who usually only has feelings of excitement and wonder about what the next phase in their life will bring.

Every job hunter I speak with laments the ongoing challenge of smoothing out the peaks and troughs, or should I say the ebb and flow of their career. If I could solve that problem for you today in just a few hundred words, then I too would be awash with your praise and reflecting on my brilliance………….OK, back to reality!

But, when you sit back and think about it, career development, managing the peaks and troughs and planning go hand in hand. Proper career planning makes you look at the skills you have on offer to prospective employers, or lack thereof, and think about what skills you realistically need to kick your career to the next level. Whether you are highly ambitious and aiming for the executive jet, or looking for a small part time job to help pay the grocery bill, the principle is the same.

Consider whether your range of skills is broad enough to meet employer expectations, and if the answer is ‘no’, then you have some planning to do. It doesn’t matter what type of job you are seeking; all employers have expectations on the skills new employees should have. Decide what type of job is going to suit your ambitions, financial needs and sense of job satisfaction. Once you’ve done that, seek out appropriate training that will give you those skills or enhance the ones you already have. Talk to a career adviser or a training specialist at your local TAFE or quality training organisation for some guidance on available courses. There are many government training subsidies available that you may qualify for and reduce the burden on your budget.

Skill development through quality training will give you new opportunities. Plan carefully and you will drive your career or job aspirations to the next level.

Now, that’s better than any seasickness tablets!

Anthony Ferro is the Director and franchise owner of Express Resumes. Anthony provides professional Resume and career writing services to jobseekers and has assisted clients in Toowoomba, Brisbane, the Gold Coast, South East Queensland and across Australia.


So, you’ve found the perfect job on SEEK or one of the many job sites.  Having read the advertisement your excitement peaks as you can tick off all the minimum requirements easily.  This job is written especially for you, or so you think.  After excitedly submitting your Resume, you sit back and wait for what you believe to be the inevitable phone call.  But……… never comes.

Now the reasons behind your rejection could be many, or, perhaps as many people are finding in the modern job market that their ‘brand’ is tarnished.

So, what does having a tarnished brand actually mean?

In years past, recruitment specialists and employers in general would make an assessment of a prospective employee by reviewing their Resume, speaking with referees and undertaking an interview.

Today, the interview is often the last step in an extensive list of stages each candidate must progress through.  Some stages the candidate may not even be aware of!  In addition to those usual stages previously mentioned, recruitment specialists may also use various behavioural and psychometric testing, questionnaires, practical assessments and so forth.

Now, getting back to tarnished brands, it is also standard for recruitment specialists and prospective employers to undertake a range of on-line searches for any information about you.  So, depending on your own privacy settings and those of your connections, employers will be looking at Facebook, LinkedIn, Instagram, YouTube, Twitter and many othersocial media platforms and sites which may contain information about you or contain information placed by you.

Therefore, those less than polite comments about former employers or colleagues may come back to bite you.  Also, comment you may have placed on an organisations blog about a cause you support, but may be in conflict or be inconsistent with the values of your prospective employer, may be noticed.

Your internet footprint often tells a story about you that may be very different to the positive glowing image portrayed in your Resume.  That footprint may also tarnish your brand in the eyes of a prospective employer, whether you deserve it or not!  Think carefully before clicking ‘Enter’ as that ill thought out comment you just posted may cost you a job and a lot of money.

We offer professional career services including Professional consultation, Resume preparation and interview coaching/preparation.

Anthony Ferro

BLOG 5 – How staff can build your brand……or trash it!

So, you’ve gone into business and after a lot of hard work, discipline and determination you have established your name and its reputation in the local community. In order words, your brand is taking shape and evolving, for the better you hope. Then you reach that exciting milestone in the life of a business and you start to employ staff.

Some business owners recognise the value of good, dedicated and skilful employees, and invest their time and money in developing their skills and embedding them as valuable team members. Unfortunately, others see them almost as a commodity and an extra set of hands to do the work and don’t value their contribution to the business.

Make no mistake, every person that works in your business, from the most junior part time employee right up to you as the owner or executive manager have an active role in building the brand, or…..trashing it.

Highly recognised and respected brands are built on not only the professional campaigns of their marketing advisors, but on the efforts of all staff in building the distinctive customer experience that is felt by every person that walks through the front door. That “customer experience” is very much part of brand recognition.

Where staff consistently deliver a poor customer experience, and show a lack of interest in their work, that cloud of negativity sits over the business like a heavy fog. As sure as the sun rises in the morning, that negativity and poor attitude clings to the brand like superglue and starts to define it. That is why so many companies put candidates through exhaustive recruitment processes to be certain they will be the “right fit” and a positive impact on the brand.
Recruit wisely and invest in your people. As the famous Richard Branson quote states, “train people well enough so they can leave, but treat them well so they don’t want to”.

Partnering with Present Professionally will help you build your brand and take your business to the next level.

Anthony Ferro

#branding #recruitment #richardbranson


OK, so 10 pages might be a slight exaggeration, but as someone who reads multiple Resume documents every week, we’re not too far from the mark. Overloaded documents are one of many key reasons that Resumes don’t make it past the initial perusal and shortlisting.
If we look at it objectively, it is easy to see how these mega documents evolve. The Resume should be a snapshot of a person’s working life and their career achievements at the time of its creation. Yet, in many cases it ends up being an over bloated monologue of every insignificant event that has occurred since high school. When I say ‘insignificant’, I refer to events likely to be of relevance to the prospective employer or recruiter.
Why, you ask? Let’s remember that people have a strong investment and perhaps emotional attachment to their Resume. It is all about them and by its nature is a highly personal document. Your Resume is YOU!
When you read your Resume, you are reflecting on the different jobs you’ve had over the years, the people you worked with, the successes and failures you had, not to mention the grief, distress and sometimes elation you felt when you moved on to other challenges. I’ve heard the Resume referred to as the poor person’s autobiography, but upon reflection that’s probably a bit harsh. However, as humans we are loath to present a document entirely about ourselves unless it presents us by our own assessment in the best possible light.
So, here we have the roots of the 10-page resume problem. You may have had to take the minutes of a 5-minute staff briefing every day for several years back in 1985, but that task and the skillset required to complete it, would not, or should not be a reflection of your skillset today in 2016. That minute taking skill that you honed so expertly 31 years ago is irrelevant to the prospective employer who is assessing you for the admin manager’s position today. You see, that prospective employer takes it as a given that you have those core skills and competencies within you, since your professional work history has been all about administration work. Do you start to get the picture?
What you’ve done and the skillset you have attained over the last, say, 10 odd years is far more relevant and closer to where and what level you are operating at today. So, following on from that should be an acceptance that your year 12 math’s results and the best effort award for soccer you received 38 years ago, are only taking up valuable space in a document that needs to be anywhere from 2 to 4 pages. That length, of course is dependent on the specific job advertisement requirements, the industry standards you operate in, and to an extent the length of time you have been in the workforce. Clearly, there are always exceptions to these broad guidelines. Resumes in academia are a world unto themselves. They can often be substantial documents due to the many complex research projects and publications that the good Professor needs to lay out for the selection panel.
Punchy, succinct, vibrant and highlighting your professional skills and successes. That’s the space you need to be operating in and directing your Resume towards. Like anything in career planning, there is no silver bullet and having an engaging succinct Resume won’t guarantee success. It is just one piece of the puzzle. The key point I make here is that everything you put into that document should be pitched at your target or ideal job.
Talk to Anthony Ferro the Resume and career expert today to help you put your best foot forward.
Anthony Ferro


“Training sucks”! It’s a comment I often hear from people I help with their careers through Resume Writing Services and Interview Coaching. They are pretty strong words and usually said with a degree of passion, but when you dig into it the reasons become evident. Their frustrations usually stem from poor experiences relating to their own training and development.
Two of the key reasons people seek out any form of education, training and professional development are:
1) Career Changes – Needing specific skills or qualifications to secure a position in a new industry; or,
2) Promotion – A promotion opportunity occurs in their current company and they need to acquire a particular skill as a prerequisite.
Either way, the results then appear in their Resume document. Invariably, it’s not that the actual training that ‘sucks’ per se, but the course or RTO may have failed to deliver on the skills they promised in their glossy marketing brochure; (a bit of the old misleading advertising) or,
the more common reason is the person chose the wrong course for the skillset they needed. Essentially, they didn’t research their desired job very well. They didn’t seek out the position description, or link up with people in the industry doing a similar role and talk about the ‘nuts and bolts’ of what the role actually does, and what actual skills are need to succeed.
The position may also have very specific qualifications, accreditations or prerequisite skills, which will exclude you from consideration if you don’t have them. It’s only when you have broken down a job into its key skill requirements, that can you match them to the screens of academic and vocational training courses available in the market that Google will present to you.
It’s at this point that we equate all this back to your Resume document. Employers will often list a specific qualification or accreditation in a job advertisement as a prerequisite. However, they will sometimes end the sentence with something like “or other similar qualifications/accreditations”. That little tag at the end of the sentence could save you!
Simply listing your ‘similar’ qualifications in the Resume wont suffice. You need to reflect the relevant skills throughout the document and across your employment history as well as the Covering Letter. That way, the employer or their recruitment specialist can make the connection and continue to read through the document as opposed to placing it on the ‘thanks but no thanks pile’. Where it comes to accreditations, you may be able to match the ‘elements’ of the different competencies using information readily available on
If you are planning for future career changes, then make sure you explore education and training opportunities that meet the requirements of the industry or position you are seeking.
Your Resume is snapshot of you at a given moment in time as well as being a historical record of skills and experience. Each section of the document builds a story that presents an overall picture of you as a prospective candidate. Your education and training is vitally important, as is the way you present it in the Resume document.
Anthony Ferro


Ahhh it’s wonderful to reminisce about the exciting times in our lives. Starting a new career is one of those memorable times, and hopefully for positive reasons. New job, new workmates, new skills and new challenges. Most new careers start off with some form of initial training. That training inevitably lays the foundations upon which your future career is going to be built.

Now……………let’s fast forward 5 years to when you are well established and settled in the job. Not only do you have those qualifications behind you, but you also have a decent amount of real life experience to go with it.
Jumping into our time travel machine, we’ll move forward a further 5 years to the point where you are entrenched in your work and feel as though you’ve got everything covered, and pretty much know all that is needed to do a good and reliable job.

But……………have you got everything covered? Are you in the position to keep pumping out consistent productivity outcomes?

The person who genuinely says yes to both questions has most likely kept their skills current through ongoing training and professional development, and kept abreast of key changes in the industry, technology and the tools used to deliver productivity. For example, the machinery used in underground or open pit mining today is very different in terms of technology to that used 15 years ago.

Likewise, the skills needed to remain productive and efficiently operate the modern equipment will also have changed. So ultimately, getting established in a career is just the start. You need to keep building, refining and developing your skills so that you remain relevant in the industry and productive to your employer. Every person’s situation is different, granted. But as general career advice, it’s rock solid. Train, learn, advance, and keep doing it over and over until you retire.

It’s also important to link up with training professionals along your journey, to get advice on appropriate training and development options for your particular career path. The options available to people are many and varied, and it’s important to get the right information.

Written and Published by Anthony Ferro


illusion of work

It always makes for an interesting discussion to start with a provocative title. At this point, the blood pressure of some of our lifestyle enthusiasts will be starting to rise. But hold on there for a minute…… relax, read on, and we may just find some common ground.

Few people would disagree with the notion of finding a reasonable balance between the responsibilities and demands of our employment, and on the other hand having sufficient time to engage with family, friends and recreational activities that both rest and rejuvenate the body and mind.
But is that an achievable goal or is it just a pipe dream?

In talking to many working clients, I’ve heard the statement that work-life balance “is an illusion that just can’t be achieved”. But, upon reflection, I’m not totally sure that it’s the ultimate goal. Life itself is an ever moving dynamic where everything around us including ourselves change, evolve and develop. We are constantly exposed to different experiences and events that help shape who we are and the course of our lives.

I suspect that in reality, those people who believe they have achieved a good work-life balance, don’t just reach that goal and sit back in a rocking chair with their arms folded behind their heads, and a look of satisfaction on their face. I’m confident they will be consciously or subconsciously adjusting and altering the events and circumstances around themselves on a constant basis to remain in that desired zone. Just like the ballast in a cruise ship continually working to keep the ship upright, and sailing smoothly on rough waters, it’s the goal of each individual to find the right balance for themselves and continually adjust to the circumstances that are presented to them.

Instead of being a fixed point to aim for, it may well be a broad zone to operate in. So perhaps those employees that believe work-life balance is an illusion, are being too hard on themselves. Be sure of this one point, that work-life balance is something that we must continually strive for. We may not achieve the perfect balance, but we must continue to adjust and adapt our personal and work lives so that we can stay broadly within the right zone. Both you and your family depend on it. So maybe, just maybe, that illusion you talk about is actually right there in front of you, but you just haven’t seen it yet!

Anthony Ferro

#worklifebalance #resumewritertoowoomba #lifestyle